

For Korean BBQ, and other restaurants like this such as Hot Pot, you need to drop any conception you have about these being places you go to eat. These are places you go to socialize, the food is secondary. This is food that is optimized to be eaten slowly over 2+ hours, because you aren’t there for the food, you’re there to hang out with people.
We tend to have rigid concepts of things and get disregulated when expectations aren’t met. You walked into a restaurant thinking they’d serve you food and you’d be done in a normal amount of time, of course you had a less than ideal time.
I had the exact same complaints about Korean BBQ and crawfish boils, but now that I’ve changed my expectations of them, they are a great time assuming you’re with people you like. The food tastes much better in good company.
I’ve had this experience with a ton of things in life. Not being able to make sense of something sucks. When that something is an event / experience, the experience sucks, and if you aren’t careful you will set in your mind that experience as the standard for such events. So much random nonsense exists strictly as an excuse to socialize, and when you don’t enjoy socializing because you haven’t managed to consistently do it with people you like (basically all NT people, 85%+ of the world), the random nonsense won’t make sense. None of this is ever outright explained.
Me at 12, taken fishing on a lake. 6 hours later, what the fuck was the point of that. I could have been playing video games. We didn’t even catch any fish! Me at 30, hell yeah, an excuse to drink some beers with friends and get away from the house for a weekend.
Hopefully you can give it another shot one day, maybe at a place that has more comfortable seats. There are certainly places where everyone gets enough grill space and food doesn’t need to be shared so much.
Not sure if this works anymore, but worth a try. Get on the phone with the 1-800 during business hours and escalate, ask for consumer relations. Make sure you tell each person that you talk to that you’ll never be shopping at best buy again if this isn’t resolved, so they know you’re serious and will properly escalate you. 15 years ago, that would solve any problem. People who absolutely scammed Best Buy would still get replacements plus a gift card for their trouble, at least once.
Sorry this happened to you. Don’t just assume the chargeback is going to solve things without any more effort, the machines involved might fuck you over if you don’t take steps. Credit card might side with vendor if you don’t submit evidence better than theirs. Your case seems cut and dry since it wasn’t even the right address, but you might still need to get that police report filled. Like the other poster said, you’re just getting the case#, as frustrating as it is, expecting anything else would just be silly. All of these things show you are serious and not a scammer. Scammers wouldn’t try this shit because it would put them in jail the second or third time they did it without any evidence. You have evidence, but the machine is tuned to ignore it until escalation. Fucking lame, I know.